Privacy and Policy

At The Travel Cafe (www.thetravelcafe.in), we are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you inquire about our tour packages, fill out our contact forms, or communicate with us via WhatsApp, email, or phone. This may include:

• Full Name
• Contact Information (Email address, WhatsApp/Phone number)
• Travel details, preferences, and dates

2. How We Use Your Information

We use the information we collect primarily to provide and improve our travel services. Specifically, we use your data to:

• Provide accurate quotes and tailor-made itineraries.
• Process bookings for tours, transportation, and accommodations (including our properties like Kyna Backwater Resort).
• Communicate with you regarding your inquiries, bookings, and on-ground support.
• Improve our website layout and customer service based on user feedback.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers (such as partner hotels, houseboat operators, or transport providers) strictly for the purpose of fulfilling your specific travel booking.

4. Data Security

We implement standard security measures to maintain the safety of your personal information when you submit a request or enter your details on our site.

5. Cookies and Tracking

Our website may use standard "cookies" to enhance user experience and analyze website traffic. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal data held by us. To make such a request, please contact us using the details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: reservations@thetravelcafe.in
Phone / WhatsApp: +91 8129755567, +91 9495989451
Address: The Travel Cafe, Puthen Variam, Manarcad, Kottayam, Kerala, India